Privacy Notice

Add POS Privacy Policy

This Privacy Policy explains how Add POS may access, collect, store, use, and share information when authorised restaurant, cashier, kitchen, management, and outlet users operate the POS, kitchen, customer display, payment, invoice, stock, closing, and purchase order workflows.

Last updated: September 10, 2026
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What we collectLogin, POS outlet/profile, orders, cart items, kitchen status, payment amounts, invoices, WhatsApp/email invoice details, stock, closing, and purchase order data.
Why we use itTo operate restaurant POS, checkout, kitchen tracking, customer display, invoice delivery, stock reconciliation, POS closing, and purchase order workflows.
Your controlsAuthorised users can manage access through login, outlet permissions, invoice recipient details, and administrator-controlled ERP/POS settings.

Summary of Key Points

  • Add POS is a business POS system for authorised restaurant and outlet users.
  • Order and invoice data is processed to complete sales, track preparation, collect payment, print or send invoices, and reconcile stock.
  • WhatsApp numbers or email addresses are used for invoice sending only when Submit & Send is used.
  • Kitchen and customer display screens may show active order status for operational visibility.
  • Access to POS, kitchen, payment, closing, stock, and purchase workflows depends on company permissions.

Table of Contents

  1. Information We Collect
  2. How We Use Information
  3. Payments and Invoices
  4. Kitchen and Customer Displays
  5. Sharing and Disclosure
  6. Retention
  7. Security
  8. Your Rights and Choices
  9. Minors
  10. Updates
  11. Contact

1. Information We Collect

Login and account information

  • Company/domain details, email address, password authentication request, Remember Me preference, assigned POS profile, outlet, and user permission data.

POS and order information

  • Selected items, item groups, categories, cart quantity, order summary, net total, VAT, grand total, table/counter, active order status, order history, edit activity, and checkout records.
  • Kitchen group item details, preparation status, kitchen display records, customer display status, delivery status, and order lifecycle events such as New, Preparing, Completed, and Delivered.
  • Invoice information including item, quantity, rate, discount, amount, total, VAT, grand total, paid amount, payment mode, print/PDF preview, and invoice delivery activity.

Payment, stock, closing, and purchase information

  • Cash amount, credit card amount, order total, balance, payment completion, and submission status.
  • BOM and manufacturing-related stock entry data for kitchen items, raw material issue, finished item receipt, POS Invoice submission, POS Closing, stock reconciliation, consolidated sales invoice, restaurant/liquor segregation, supplier selection, purchase order values, and rate percentage configuration.

Contact details for invoice sending

If invoice sending is requested, Add POS may process the customer WhatsApp number or email address provided for that specific invoice delivery workflow.

Automatically collected technical information

The app or connected server may process device, session, IP, log, browser/app, operating system, and usage information needed for service operation, troubleshooting, fraud prevention, reliability, and security.

2. How We Use Information

We process information to provide, administer, secure, and improve Add POS and related restaurant operations. This includes:

  • Authenticating authorised outlet users and loading the correct POS dashboard.
  • Displaying Point of Sale, Kitchen Display, and Order History tabs.
  • Filtering item types/categories, searching items, showing stock/count badges, and adding items to cart.
  • Calculating order totals, VAT, balance, quantity changes, checkout, and active order state.
  • Synchronising kitchen item status between Kitchen Display and Order History.
  • Showing customer-facing order progress on Customer Display.
  • Collecting payments, validating zero balance before submission, generating invoices, printing/PDF preview, and sending invoices through WhatsApp or email when requested.
  • Performing manufacturing stock entry, stock reconciliation, POS closing, consolidated sales invoice, and restaurant item purchase order workflows.
  • Maintaining audit trails, preventing misuse, diagnosing issues, supporting users, and complying with legal or accounting obligations.

3. Payments and Invoices

Add POS records payment mode and payment amount needed to validate order balance and generate invoices. Payment must match the order total and balance should be zero before final submission. Invoice records may include product/service details, quantities, rates, discounts, VAT, totals, paid amount, and payment mode.

When Submit & Print is used, invoice data is prepared for print/PDF preview. When Submit & Send is used, invoice information is sent to the WhatsApp number or email address provided for the transaction. Users should confirm recipient details before sending.

4. Kitchen and Customer Displays

Kitchen Display and Customer Display are operational screens intended to coordinate restaurant order preparation and delivery. Active orders may be visible with their current status. Customer Display uses statuses such as New, Preparing, Completed, and Delivered. Delivered orders are removed from Customer Display while remaining available for operational tracking where configured.

5. Sharing and Disclosure

Information may be shared or made visible within authorised company workflows and service providers needed to operate the POS. This may include:

  • Cashiers, kitchen users, outlet managers, accountants, administrators, and other authorised ERP/POS users.
  • Customer invoice recipients when WhatsApp or email invoice sending is used.
  • Service providers for hosting, support, messaging, email, security, backups, analytics, or infrastructure.
  • ERPNext/Frappe system components used for stock, invoice, manufacturing, POS closing, reconciliation, and purchase workflows.
  • Authorities or other parties where disclosure is required by law, needed to enforce rights, prevent misuse, or protect users.
Access to POS, kitchen, payment, closing, purchase order, and stock information should be limited to authorised users based on business role and operational need.

6. How Long We Keep Information

POS and invoice information may need to be retained for accounting, tax, stock, audit, customer service, dispute resolution, and legal obligations. Retention periods may be controlled by the company administrator and the connected ERP/POS server. When information is no longer required, it should be deleted, anonymised, archived, or restricted according to applicable business policy and law.

7. How We Keep Information Safe

We use technical and organisational safeguards designed to protect information, including authenticated login, role-based ERP/POS permissions, operational logs, and secure infrastructure practices where configured. No electronic transmission or storage method can be guaranteed to be 100% secure. Users should access Add POS only from trusted devices and networks and protect login credentials.

8. Your Rights and Choices

  • Use only authorised accounts and logout when access is no longer needed.
  • Ask the outlet/company administrator to correct user, outlet, customer, order, invoice, or transaction records where appropriate.
  • Request access, correction, deletion, restriction, or export of personal information through the company administrator or Addon-S contact where applicable.
  • Confirm WhatsApp/email recipient details before sending invoices.
  • Configure permissions so users only access the POS functions required for their roles.

9. Minors

Add POS is a business application for authorised restaurant/outlet operations. It is not intended for children and does not knowingly collect information from children for consumer purposes.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in app features, operational practices, legal requirements, or security improvements. The updated date at the top of this page will show when the policy was last revised.

11. Contact

For privacy questions, requests, or complaints, contact Addon-S LLC or the company administrator responsible for your POS/ERP server.

Email: enquiry@addon-s.com
Phone: +971 547356774